Q:  How can I Purchase a NiCana hammock?
A:   To place an order, simply "Contact Us" and we would be pleased to help you place your order.

Q:  What method of payment is accepted?
A:   Visa, MasterCard and money orders are accepted.  Simply visit our "Contact Us" so that we may help you place your order, simply and efficiently.

Q:  How do I get in contact with NiCana if I have any questions?
A:   Simply go to our "Contact Us" page and e-mail your questions directly to our Customer Service department.  We send you a responding e-mail as quickly as possible.

Q:  What is your company guarantee?
A:   Everything we sell is 100% guaranteed against manufacturer defects for 30 days.  All custom orders are final.  Visit our "About the Product" page for more information.

Q:  How are the hammocks shipped?
A:   All orders are shipped via Canada Post  through their expedited  or express post services (depending on shipping address) and will require a signature upon delivery of goods.  Shipping charges apply to all orders outside the Calgary area, and costs are based on the ship-to address location and order size.  

Q:  How long will it take to ship my order?
A:   All in-stock orders will be shipped within 2 weeks from the time the order is placed.  Special and custom orders will require 6-8 weeks delivery, depending on the special order request, size of order, time of order and ship-to address.

Q:  Can I personalize my NiCana hammock, by choosing the style, size, colour and fringe I like?
A:   Yes!  To get your order started, simply visit our "Customize Hammock" page, make your selection and then "Contact Us" so that we may help you place your order, quickly and efficiently..  You may order your hammock style as seen on our web site as in each picture shown or feel free to customize your own hammock's size, colour and fringe style to suit your own personal taste.  All customized orders are considered final sales from the time the order is placed and will require a longer shipping time.

Q:  What is the difference between Single, Double and Family size hammocks?
A:   A single hammock is designed to hold one person (holds approximately 300 lbs.), a double is designed for 2 people (holds approximately 400 lbs.) and a family is designed to hold 2 adults and 2 children (holds approximately 450 lbs.)

Q:  What is the difference between Travel hammock and a Single, Double or Family hammocks?
A:   A travel hammock is designed to be portable and to hold one person.  It is ideal for camping or travel because of its light weight and space saving size when packing.  Our single, double and family hammocks have a wood cross bar, making them larger to pack and heavier as well.  Both require the same method of hanging.

Q:  How do I care for my hammock?
A:   Under normal use, you will enjoy using your hammock for years.  You can increase it's life by storing your hammock in a clean and dry area during the seasons you are not using it.  Keep hammocks away from all pets that may chew or nest in rope.  Wash your hammock in cold to lukewarm water with mild detergent and rinse thoroughly.  Hang hammock to dry completely before use.  Do not use strong chemicals, cleaners or bleach on any part of hammock.  For more tips visit "Care Tips".

Q:  Can I leave my hammock out all year round?
A:   With proper care your NiCana hammock will provide you with years of enjoyment and relaxation.  All hammocks are made of 100% cotton yarn and are 100% hand made.  Because of this, they may eventually fade over the years, depending on the colour you choose.  To prolong fading and to extend its quality, please avoid leaving your hammock outside at all times.  It is a good idea to bring you hammock indoors when it's not in use, and when it rains, snows, etc.    For more tips visit "Care Tips".

Hammocks are not just for outdoor use.  They make wonderful daybeds and reading areas indoors as well.  Think of using them in your library, reading areas, basement, sunrooms and garden rooms.  They will provide you with endless style and comfort.

Q:  What is the proper way to hang a hammock?
A:   Traditionally hung between two trees, you can hang a hammock between post set in the ground, on a deck, on a hammock stand or form a ceiling beam. If you are hanging the hammock from a tree, as a rule, the tree should be a minimum of 6” in diameter. If using a post,  4”X4” is the smallest size we recommend using. Be sure the posts are in good condition, without cracks or rot. Trees and posts both should be hardwood, not soft, and whatever posts chosen should be treated lumber, or a type of wood resistant to rot, from exposure to moisture. Posts should be cemented in the ground a minimum of two feet, deeper if the soil is sandy. Place post in the center of the cement filled hole and let dry 48-72 hours before use.

The minimum distance required to hang your hammock will be equal to the overall length of the hammock. If your  hammock is 13 feet from end ring to end ring, this is the minimum distance required to hang your hammock. One foot longer is recommended. Hammock end points should be hung 5-6 feet high. If the two hanging points for the hammock are farther apart than the overall length of the hammock, use either rope or chain to extend your hanging points. The same would apply to a stand. We recommend extending the hanging points in equal lengths on both ends of the hammock. We also suggest extending the hanging points no farther than 18 inches on each end for a total of an additional 3 feet. The more it’s extended past 3 feet, the more unstable it will become. For diagrams and hanging methods visit "How to hang a hammock".

Q:  How should I clean my hammock?
A:   To clean you hammock, simply wash it in cold to lukewarm water with mild detergent and rinse thoroughly.  Hang hammock to dry completely before use.  Do not use strong chemicals, cleaners or bleach on any part of your hammock.  For more tips visit "Care Tips".

Q:  What is the proper way to store a hammock when not being used?
A:   When you are not using your hammock you should store your hammock in a clean, dry area.  Away from pets, rodents and other nesting animals.  To fold your hammock away for storage, simply lay it flat and fold in both sides of the hanger ropes.  Fold in fringes towards center of hammock body.  Then, roll each spreader bar towards the middle of the hammock.  When finished, tie the two spreader bars on one side together, with string or  a strong elastic band and then repeat at other end of hammock.  For more tips visit "Care Tips".

Q:  Are hammocks for outdoor use only?
A:   No.  Hammocks are not just for outdoor use.  They make wonderful daybeds and reading areas indoors as well.  Think of using them in your library, reading areas, basement, sunrooms and garden rooms.  They will provide you with endless style and comfort.